The Property Ombudsman
The Property Ombudsman (TPO) provides a free, fair, and independent service for resolving disputes between consumers and property agents. As a member, Scholar & Stone is bound by the TPO Code of Practice, which sets out the standards of service you can expect from us.
What this means for you
If you have a complaint that we are unable to resolve directly, you have the right to refer it to the TPO for independent review.